This notice applies to those functions of iMind Mental Health Solutions LLC that have been designated as being covered by the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). As a result, this Notice only applies when iMind Mental Health Solutions is providing treatment.
Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please carefully review it.
Your Rights
When it comes to your health information, you have certain rights. This section explains you rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
- You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
- We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
- You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
- We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
- You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
- We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
- You can ask us not to use or share certain health information for treatment, payment, or our operations.
- We are not required to agree to your request, and we may say “no” if it would affect your care.
- If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer.
- We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
- You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
- We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
- You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
- If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
- We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
- You can complain if you feel we have violated your rights by writing us at: iMind Mental Health Solutions, Attn: Privacy Official, 160 NW Central Park Plaza, Suite 104, Port St. Lucie, FL 34986, emailing us at info@imindmental.com or calling (772) 303-1750. You may also contact us for more information by any of those means.
- You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting hhs.gov/ocr/privacy/hipaa/complaints/.
- We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
- Include your information in a hospital directory
- Contact you for fundraising efforts
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
In the case of fundraising:
- We may contact you for fundraising efforts, but you can tell us not to contact you again.
🔒 Updated Privacy Policy Addendum (A2P / 10DLC Compliant)
Information We Collect
In addition to protected health information governed by HIPAA, iMind Mental Health Solutions LLC may collect limited personal information when you interact with our website, forms, or communication systems, including:
- Name
- Email address
- Mobile telephone number
- IP address and device/browser information
- Website interaction data (via cookies and analytics tools)
This information is collected directly from you through online forms, appointment requests, consent checkboxes, phone calls, or other voluntary submissions.
How We Use Your Information
We use collected information for the following purposes:
- Appointment scheduling and reminders
- Treatment-related communications
- Care coordination and administrative operations
- Billing and payment notifications
- Responding to inquiries and support requests
- Website performance, security, and analytics
We do not use SMS or mobile data for advertising, lead resale, or third-party marketing.
SMS & Mobile Messaging Communications (A2P Disclosure)
SMS Opt-In Consent
By providing your mobile phone number and checking an explicit consent checkbox on our forms, or by otherwise consenting verbally, electronically, or in writing, you agree to receive SMS/text messages from iMind Mental Health Solutions LLC.
Consent is:
- Voluntary
- Not required to receive treatment or services
- Not bundled with other consents
Message types may include:
- Appointment confirmations and reminders
- Treatment or care coordination messages
- Billing or administrative notifications
- Limited service-related updates
Message Frequency
Message frequency may vary depending on your treatment plan, appointment activity, or communication needs.
Message & Data Rates
Message and data rates may apply based on your mobile carrier and service plan. iMind Mental Health Solutions LLC is not responsible for carrier charges.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying “STOP” to any message you receive.
After opting out:
- You will no longer receive SMS messages
- You may re-enroll by providing new consent
For help, reply “HELP” or contact us at:
📞 (772) 303-1750
No Third-Party Mobile Data Sharing
Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
This includes:
- SMS opt-in data
- Phone numbers
- Consent records
Mobile data is used solely for purposes related to your care, administrative operations, or as required by law.
Cookies & Tracking Technologies
Our website may use cookies, pixels, and analytics tools to:
- Improve website performance and usability
- Monitor traffic and engagement
- Maintain security and prevent abuse
Cookies do not collect protected health information. You may control or disable cookies through your browser settings.
Data Security & Handling
We implement reasonable administrative, technical, and physical safeguards to protect personal and mobile information from unauthorized access, misuse, or disclosure, consistent with HIPAA and industry standards.
Your Rights (Non-HIPAA & Digital Data)
In addition to your HIPAA rights, you may:
- Request access to personal data you have provided
- Request correction of inaccurate information
- Withdraw SMS consent at any time
- Request deletion of non-required personal data, where legally permissible
Requests may be submitted using the contact information below.
Contact Information
iMind Mental Health Solutions LLC
Attn: Privacy Official
160 NW Central Park Plaza, Suite 104
Port St. Lucie, FL 34986
📞 (772) 303-1750
📧 info@imindmental.com
Additional Mobile Messaging and SMS Communications
Mobile Data Use
iMind Mental Health Solutions LLC may collect and use mobile telephone numbers provided by patients or authorized individuals for purposes related to treatment, appointment reminders, care coordination, billing notifications, and other healthcare-related communications, as permitted by law and applicable regulations, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Mobile numbers are collected directly from you and are used only for these purposes. We maintain reasonable administrative, technical, and physical safeguards to protect mobile numbers and related communications from unauthorized access, use, or disclosure.
No Third-Party Sharing of Mobile Numbers
Mobile telephone numbers collected by iMind Mental Health Solutions LLC will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Mobile numbers are used solely for communications related to your care, our operations, or as otherwise permitted or required by law.
Opt-In and Opt-Out of SMS Communications
You may opt in to receive SMS or text message communications by providing your mobile telephone number and consenting to receive such communications verbally, in writing, or electronically, as applicable. Consent to receive SMS messages is voluntary and is not a condition of receiving treatment or services.
You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. After opting out, you will no longer receive SMS messages unless you provide renewed consent. For assistance, you may reply “HELP” or contact us using the information listed in this Notice.
Message Frequency and Fees
Message frequency may vary depending on your care and communication needs. Message and data rates may apply based on your mobile carrier and service plan.
Scope of Applicability
This Mobile Messaging and SMS Communications section applies only to those functions of iMind Mental Health Solutions LLC that are designated as being covered by HIPAA. Accordingly, this Notice applies when iMind Mental Health Solutions LLC is providing treatment or engaging in HIPAA-covered healthcare operations.
Our Uses and Disclosures
How do we typically use or share your health information? We typically use or share your health information in the following ways.
Treat you
- We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization
- We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.
Bill for your services
- We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues
- We can share health information about you for certain situations such as:
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone’s health or safety
Do research
- We can use or share your information for health research.
Comply with the law
- We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests
- We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
- We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
- We can use or share health information about you:
- For workers’ compensation claims
- For law enforcement purposes or with a law enforcement official
- With health oversight agencies for activities authorized by law
- For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
- We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Our Responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.
Effective Date: February 1, 2022
This Notice of Privacy Practices applies to the following organizations.
iMind Mental Health Solutions LLC